Live Chat is the fastest way to engage your customers. Website visitors are your customers waiting to talk to you. Reach out to them through live chat.
Give your brand a voice and build meaningful relationships by talking to customers over live chat.
Increase the chances of high value engagement and more sales by using proactive chat to automatically reach out to customers.
Your customers aren't clones. Use advanced analytics and visitor targeting to create a unique experience for each visitor.
No software to install or agents to hire. However you can utilise your sales staff if you need.
Make every aspect exactly the way you want it to look on your website.
Instantly transfer web visitors to a phone line.
Chats routed to agents best equipped to handle specific customers.
Several chat agents can handle chats for your company.
Chat responses can behave differently based on office hours.
Chat invites can have custom look-and-feel, messaging and animation.
Chat invites and windows sense mobile devices and adjust accordingly.
Visitor, chat and lead reports for deep insight and analytics.
Get in touch with people on your website and point them in the right direction or engage those users who would not normally fill out a contact form.
We keep track of all the reporting and analytics for you to review whenever and wherever you want. See the number of chat sessions, leads, billable prospects and average chat session duration all within your management dashboard. Chat trends are also covered in the dashboard so you can keep track of peak days, months and seasons.
To ensure that you or your sales staff have all the relevant information when contacting a prospect, you have the full chat transcript along with insightful information like the date, time, location, referring URL and website page the user was on when chatting to the agent.
Design your chat widget the way you want. Here is just a selection of how users are customising live chat for their website. Enhance your website and delight your customers by adding a personalised chat widget to your website today.
Contact us today to get a demo and see how the Insites Live Chat can be utilised by your company for either internal or external use.
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